Privacy Policy

1. Who we are

Fantara is operated by Fantara, Inc., which is responsible for the personal information described in this policy. You can contact us at support@reveliolabs.app.

2. Information we collect

Account information. If you create an account, we collect your email address and password credentials. If you sign in with Google, we receive your email address, name, and profile picture from Google. We never receive your Google password.

Purchase and payment information. When you make a payment, we record what you paid for, the amount, the date, and the email address used at checkout. If you add a display name or message to a tip or gift, we store that too. Payment card details are collected and processed by Stripe and do not pass through Fantara.

Guest purchases. If you pay without an account, we link the purchase to the email address you provide at checkout and store a signed cookie in your browser so you can watch what you paid for.

Participation. We collect the votes, answers, side choices, and Hall posts you submit, and the series you follow. If you take part without an account, we use a random identifier stored in your browser to recognize your activity.

Creator information. If you publish through Fantara Studio, we collect your creator profile, the content you publish, your acceptance of the creator terms, and the payout details you provide to us.

Usage information. We collect information about how the service is used, such as pages viewed, episodes played, device and browser type, referring pages, approximate location derived from your IP address, and analytics events.

3. How we use information

We use personal information to:

• create and manage accounts and keep you signed in;
• provide access to episodes you unlock, including guest purchases;
• process payments, refunds, and creator payouts;
• record and display votes, answers, sides, and Hall posts;
• send service messages, such as sign-in and account emails;
• give creators information about how their series is performing;
• understand how Fantara is used and improve it; and
• protect the service and its users from fraud, abuse, and technical problems.

We do not sell personal information, use it to build advertising profiles, or share it with advertisers.

4. What others can see

Hall posts are visible to other visitors to that series, along with the name you post under. A display name or message you add to a tip or gift may be shown publicly on the series page, for example among a character’s top supporters.

Creators can see aggregate information about their own series, such as views, votes, unlocks, and earnings, as well as the written answers fans submit to their questions. Creators do not receive your payment details, and we share your email address with a creator only if you choose to provide it for that purpose.

5. Service providers

We share personal information with service providers that operate Fantara on our behalf, under agreements that limit their use of it:

• Supabase: authentication and database
• Stripe: payment processing
• Cloudflare: video and image storage and delivery
• Vercel: hosting and website analytics
• PostHog: product analytics
• Google: sign-in, if you choose to use it

We may also disclose information where required by law, to enforce our Terms, or to protect the rights and safety of Fantara, our users, or others.

6. Cookies and similar technologies

Fantara uses cookies and browser storage to keep you signed in, provide access to guest purchases, remember your activity and preferences, and measure how the service is used. You can block cookies in your browser settings, but parts of the service may not work correctly if you do.

7. Data retention

We keep account and purchase records while your account is active, and for longer where needed for legal, tax, accounting, fraud-prevention, or support purposes. We keep analytics and usage information only for as long as it is useful for operating and improving the service.

8. International transfers

Our database and servers are located in Japan, and our service providers may process information in the United States and other countries. By using Fantara, you understand that your information may be processed outside the country where you live.

9. Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your choices and rights

You may request a copy of your personal information, ask us to correct it, or ask us to delete your account by writing to support@reveliolabs.app. Depending on where you live, you may have additional rights under applicable law, and we will respond to requests as that law requires.

Purchases are tied to your account or checkout email address. If your account is deleted, episodes you unlocked may no longer be available to you.

11. Children

Fantara is not intended for children under 13, and we do not knowingly collect their personal information. If you believe a child under 13 has provided us with personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy as the service changes. The current version will always be posted on this page with its effective date. If a change is significant, we may also notify account holders by email.